Technomania

Corsair achieves 96% TAT, Sub-1% RMA Queries

by VARINDIA 2014-12-01

Corsair has announced that it continues the lead in quantifiable service quality over its rivals by achieving 96% TAT (turnaround time) of 7 to 10 days. Corsair has also announced that its authorized service partner Kaizen Infoserve has been its partner-in-success in this customer-centric endeavour. Kaizen with a strong network of 22 service centres across India provides RMA services for the entire Corsair product range, and has been a defining performer in this splendid run of Corsair's customer satisfaction drive.

"Corsair today is one of the top consumer digital brand in India focussed on high-quality customer experience," said M. A. Mannan, Country Manager – India, Corsair Memory. "Kaizen has been one of our pillars of strength in this customer-focussed effort and our 7-year association with Kaizen has been fructuous to customers in providing time-bound quality service. As a trendsetter in quantifiable service support, Corsair has more to offer to the valued customers in the near future with able assistance from Kaizen."

The incoming RMA of Corsair products are very less, i.e. less than 1% of the sales figures which is remarkable and again industry-leading figure.

Servicing of Corsair range of products takes place at their hub –Taiwan, following a uniform and industry standard service policy and provides support for partners and customers.