Deltakraft launches Next-Gen Voice-Based AI Products at ASIRT's Techday platform

The Association of System Integrators and Retailers in Technology (ASIRT) hosted a power-packed evening as part of their monthly flagship Techday event. Sponsors for the evening, i-Ball discussed IoT Technology initiative, while Deltakraft unveiled its unique Smart Service Voice Enabled, Virtual Assistant AI-powered solution for IVR automation. The event ended on a high note with an engaging session on “Negotiating to Success”, by a keynote speaker, K.V. Jagganath.

The evening began with an informative discussion on IoT and its current applications, potential growth and the future of smart devices by iBall team. IoT offers an integrated platform that brings together Machine Learning, Data Mining, Artificial Intelligence and Pattern Recognition to connect and transform ordinary, everyday devices into smart devices.

Nilesh Rane, Assistant General Manager, iBall, said, “The IoT is largely futuristic and is considered as the third wave of Internet technology, after the desktop and smartphones. We thank ASIRT members and its Board for their keen interest and enthusiasm to promote this technology. We assure about providing the latest updates and further roadmap and our mission to esteemed ASIRT Association.”

The next presentation on the agenda was by Deltakraft who introduced their unique “SMART SERVICE VOICE-ENABLED VIRTUAL ASSISTANT” – an automated, AI and NLP-powered solution that can improvise the current IVR functionality and Customer Support for the current telephony-based assistive function.

Dnyanesh Kulkarni, Founder & Director, Deltakraft Solutions, said, “This solution was created when a client from the BPO Centre approached us to solve a critical Service Centre issue. What followed was this innovation that has been tested and also offers customization to meet the needs of several different industry verticals, including internal communication! We selected ASIRT to promote our innovation, as the SI community represented by ASIRT is a resourceful set of people. It is thus relevant for the SI’s to move from selling products to offering solutions. The uniqueness of the innovation coupled with lucrative margins makes this a great business proposition for ASIRTers, while Deltakraft gains from the endorsement of senior SIs in the industry.”

The event then proceeded to the high point of the evening, a session on “Negotiating to success” by motivational speaker and corporate trainer, K.V. Jagannath. Known for his witty presentations and effortless transfer of his insightful observations, Jagannath enthralled the audience with amusing anecdotes while highlighting the key principles of healthy and successful negotiation for closing business deals. A passionate reader, an author and a student at the age of 55 years, Jagannath has been a veteran in the IT industry and boasts of a strong understanding of the industry and its challenges.

Jagannath said, “An average SI today leaves a lot of money on the table. They fail to negotiate right and end up, under pressure, to hasty bargains. For a successful business model, one needs to understand that any product or service which cannot create value, can be purchased at a notionally 10% cheaper cost. Furthermore, more online players are also moving onto the solution side of the business. They are not restricted only to products anymore. The customer is spoiled for choice and all options – products or solutions – are available online, at the click of a mouse. Especially in this background, SIs and IT retailers need to understand that a customer service-oriented approach that offers multiple value-added advantages, will need to be provided by them to stay relevant in the future. Adaptation to new technology, new competition and new market ecosystem is imperative and one can only survive through quantifiable value that can be justified during a successful negotiation.”

The highly enriching session was followed by an engaging interaction session off the dais, even as members networked and shared insights over a sumptuous dinner.