Every day, over 2,500 fake connections are being terminated using the Sanchar Sathi site run by the Department of Telecommunications (DoTs). The government's main weapon for shielding mobile phone users from frauds is the portal, which was introduced last year. When Sanchar Saathi finds forged connections, it initiates re-verification. When the number doesn't reverify, it is disconnected.
Questions have been raised on the process followed by the government. But the DoT claims the established process of built-in checks and balances has resulted in zero complaints or grievances till date against the portal.
The portal will launch an app version soon. However, the DoT is working on introducing a grievance redressal portal to report connections disconnected by mistake through the Sanchar Sathi portal, the DoT officials said.
The department is also working with the Reserve Bank of India and the Department of Financial Services to return the amount present in the fraudulent accounts back to the citizens, officials said. This amount sums up to around Rs 1,008 crore, the officials added.
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