Dr. Rajeev Papneja, Chief Growth Officer, ESDS Software Solution
While the organizations have fast-tracked their digital transformation initiatives, it is seen that the definition of digital transformation for various CIO’s, based on size of organization, stops at different levels. When interacting with most SMB clients, I personally witness a chunk of them only automating the processes to increase efficiency or cut costs. They are using traditional technologies and are more in the exploring phase while continuing their business as usual. There is another set of organizations that have embraced digital technologies such as moving to IaaS and using SaaS solutions, but at the end of the day their business models or customer service models are still the same. These organizations are more focused towards cost optimization. While you will find less than 0.1% organizations who have gone from “Doing Digital” to “Being Digital”, others are taking steps and are in the what I like to call “Becoming” phase, if I may, where they are trying out new business models, experimenting, consolidating, modernizing apps, so on and so forth. ESDS has created a digital transformation hub “SPOCHUB” to cater to vertical industry needs, not only from technology point of view but also bringing in domain specific solutions.
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