Cloud telephony firm Exotel announced the acquisition of Cogno AI, a conversational AI platform with an omnichannel chatbot, live chat, and co-browse capabilities.
This acquisition will add conversational AI and co-browsing capabilities and bring it one step closer towards being an AI-powered customer engagement platform.
Cogno AI provides customer engagement solutions for enterprises including monitoring customer sentiments, seamless onboarding of new customers, zero contact resolution for existing customers, and various digital sales and support use cases.
“With the acquisition of Cogno AI, Exotel brings conversational AI capabilities to its contact center offering,” said Shivku, Co-founder and CEO of Exotel.
Cogno AI works with around 60 customers in the banking, financial services and insurance (BFSI) sector, including State Bank of India, HDFC Bank and the ICICI Group.
“We see tremendous synergies with Exotel and Ameyo, and through the combination, we can bring a lot of added value to our customers,” said Cogno AI’s co-founder Aman Goel.
Earlier this year, Exotel merged with Ameyo, the contact centre platform. With both Ameyo and Cogno AI, Exotel intends to enable customer engagement across channels, processes, and devices.
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