False positive detection on excel file of Quick Heal AV
A question comes on can ANTI-VIRUS becomes a Virus. After the Excel files are getting auto-deleting in the workplace ,a panic button spreads among the users.
Quick Heal is one of the leading provider of IT Security Solutions company based out of Pune, India. Quick Heal has admitted, we became aware of a false positive detection on excel files and the same getting quarantined on some customer devices.
Yesterday dated 19th November in the morning around 8:17 am, our security team has got alert of a false positive detection on EXCEL files and the same is getting quarantined on some customer devices. Excel files are being false detected and are being quarantined .The problem faced by the user of Quick Heal customers and partners across the country.
There is an alert from Quick Heal team speaks, we sincerely regret the inconvenience caused due to this glitch. We immediately took necessary actions investigating the matter, thereby initiating a root cause analysis, and are working with the impacted customers.
Few users have received the information, This email is to keep you informed that we have a Global Issue. If you have been impacted, please note that your data is safe, follow the steps below to restore your files.
Step 1: Apply the latest update package
Step 2: Open Quick Heals application and go to Setting> View Quarantine Files> Selected files quarantined on 19th November with .Xls and Xlsx extension only.
Click restore button.
Click on Yes to restore filles to original locations.
If you still face any issues, please write to us at support@quickheal.com
P.S. Do not restore files with any other extensions.
The company writes on its blogs that, we would like to share that this issue was promptly resolved by 2:26 pm. The update package with the fix is available and will be applied at the time of auto update or can be manually initiated.
Based on the status of our investigation, we would like to assure all our retail, enterprise, and government customers that their data safety is our utmost priority. Our cybersecurity solutions with comprehensive protection and sophisticated controls are fully capable to neutralize any such threat.
the time of data loss, the messages received by the partner/ users says that, Security Labs team is working to fix this with utmost urgency. In the next 2 hours, we will release a new update to stop false detection of excel files. After this episode the IT executives has to work tirelessly.
After this news spread like fire, everyone got alerted disable Quick Heal antivirus . Expert says, many have lost their data in their Desk top and Laptop. However, those are keeping their data in the cloud they are on the safer side. The chances of recovering quarantine data is very less. However, in the coming days will come to know about the real loss.
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