Federal Bank partners with Niki.ai to unveil a Chatbot-based virtual assistant in its Banking app

Federal Bank and Niki.ai have launched a Chatbot-based virtual assistant in FedMobile, bank’s mobile banking application. Using the Chatbot feature, the users of the app can avail a host of m-commerce services by simply chatting on the application.

The Bank has partnered with Niki.ai for powering the Artificially Intelligent bot. The Chatbot feature offers Mobile Recharges, Hotel Room/ Bus Ticket reservation, Household bill payments (Electricity, Water, DTH, DataCard, Landline, Broadband, Gas), Movie booking, Events booking and Cab booking. A user who wants to do a mobile recharge will simply have to type on the app “recharge my mobile number for Rs.100”. The intelligent chatbot will pick up automatically the mobile number, identify the mobile operator and display the details for the user’s confirmation. Once confirmed, the mobile number is instantly recharged. The service is smart to pick up mobile number from contacts list on the device, so that one can recharge any mobile number in just a few seconds. Booking a cab, movie ticket, bus ticket, paying bills is also simple and quick. Services through Chat on the app are made seamless and interactive, which makes the process quite simple, making m-commerce transactions as easy as chatting with a friend.

Sachin Jaiswal, CEO, Niki.ai, said, “With the integration of Niki bot on FebMobile, the teams have created the most seamless AI-powered transactional experience for the customers. Search and discovery for a product or service is now as simple as talking to a friend. For the payments, the customer need not get redirected to any other platform or take the hassle of loading their digital wallets, the debit happens directly from the Federal Bank account and the payment is done in a flash.”

As a launch offer, the Bank is preparing to roll out extensive offers on the Chatbot services for its customers using their mobile banking application, FedMobile. This will encourage the users to discover the simplicity and smartness of the feature. Chatbots are becoming a chosen mode by companies across the globe for delivery of services, for its interactive abilities and increased customer satisfaction. Federal Bank is already witnessing a higher acceptance of the Chatbot feature by its mobile banking users. The service is currently made available for Android devices and will soon be released for Apple devices as well. Along with the existing widespread services offered on the app, such as Deposit Opening, Loans, Mutual Funds, Insurance and more, Chatbot is an appreciated feature.