Nimsoft has announced that Fortior Global is implementing Nimsoft Service Desk as part of its new Premium Support Services to provide clients with real-time self-service access to its project controls knowledge base.
Nimsoft Service Desk is believed to be a pure SaaS, multi-tenant product for all aspects of IT service management. It helps customers coordinate service delivery and increase customer satisfaction-and can be configured to an organization's specific needs without the cost and complexity associated with traditional code-based service desk customization.
Paul Butterworth, General Manager, Fortior Global said, "With clients spanning Australia, New Zealand and Malaysia, we needed a strong cloud-based solution for delivering information anywhere in real time. Nimsoft Service Desk supports our core, basic incident problem and knowledge base processes, while enabling us to create client-tailored portals that make it easy for people to find the information they need."
