As the demand for essentials to deliver to the right destination is on demand, despite the broken supply chain, merchants to tie-ups with brands for distribution hubs.
Bengaluru-based hyperlocal delivery startup Dunzo is going the extra mile to ensure that customer demand is fulfilled despite the frozen supply chain. The sales figure is clearly reflects on it’s growth path from Rs 16.83 crore in FY19 to Rs 71.56 crore in FY20, which is about 4.25X .
Across the country, there is a demand for essentials due to the lockdown. In these extraordinary times, companies need to rise to the occasion, says, Kabeer Biswas, CEO and Co-Founder, Dunzo. This is possible because the essential goods share of orders on the platform has doubled.
Dunzo has around 75,000 stores on the platform and the number of deliveries from 2018 to 2019 have grown 2.5-3X. As per Biswas, the company was serving about 2.5 million deliveries but Covid-19 pandemic impacted the volume by 25%.
According to Biswas, these expenses cover onboarding and support costs for riders and merchants. It also includes other direct expenses such as payment gateway charges, customer support cost, among others.
The company has also been experimenting with dark stores to help local retailers fulfil customer orders quickly. “We have planned 10 such stores in Bengaluru, Chennai, and Pune by the end of this quarter,” added Biswas.
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