Google investigates Pixel AI call feature after users report audio privacy glitch

An AI-powered call-handling feature on Google Pixel phones is under scrutiny after users reported that private audio was being shared with callers, prompting privacy concerns across multiple Pixel models.

Google is investigating a potential privacy issue linked to its AI-based call assistant feature on Pixel smartphones, after users reported cases where their audio was unintentionally transmitted to callers. The feature, known as “Take a Message,” was introduced with the Pixel 10 lineup and later extended to older Pixel models as a hands-free voicemail alternative.

Designed to answer calls automatically and record messages when users are unavailable, the tool relies on artificial intelligence within the Pixel Phone app. However, reports suggest that in certain situations, the feature may mistakenly activate the device’s microphone, allowing callers to hear background sounds from the recipient’s phone.

What users are reporting

Under normal conditions, the “Take a Message” feature answers incoming calls with an automated prompt asking callers to leave a message. But several users have flagged instances where, after declining a call, the AI assistant appeared to pick up the call while simultaneously streaming ambient audio from the receiver’s device.

Some users noticed the appearance of a green indicator dot on their screen—commonly associated with an active microphone—even after rejecting a call. This has raised concerns that the microphone remained live without user consent, effectively sharing private audio with callers.

The issue was first highlighted last September by a Pixel 5 user on Reddit. Since then, similar complaints have surfaced across multiple threads, involving devices ranging from the Pixel 4a to the latest Pixel 10. New reports from Pixel 4a owners emerged as recently as this week, suggesting the problem may still be unresolved.

Google response and user precautions

Google has not disclosed how widespread the issue may be but has acknowledged the reports. In a statement shared with technology publication 9to5Google, the company said its teams are actively looking into the matter.

While the “Take a Message” feature is currently unavailable in India, users in regions where it is supported—including the United States, the United Kingdom, Australia, and Ireland—are being advised to temporarily disable the feature as a precaution until an official fix is released.

To turn off the feature, Pixel users can open the Phone app, access Settings, select “Take a Message,” and toggle the option off if it is enabled.

The incident adds to growing scrutiny around AI-powered smartphone features, particularly those involving microphones and user privacy, as companies continue to integrate automation into everyday communication tools.