GoTo Announces Nearly 60 Powerful Security Features

GoTo, provides remote IT support and business communications solutions, recently announced nearly 60 new product updates across its portfolio, including new security features, integrations, and AI advancements. These updates are designed to meet the evolving needs of businesses in the digital workplace, where hybrid work and remote support are becoming increasingly common.

According to Gartner, 96% of businesses either have or plan to adopt a hybrid work model. Yet, this new way of working comes with new, complex challenges coupled with an uncertain economy. Companies must give their IT teams the absolute best tools to make it easier to empower their employees and customers. The latest product releases from GoTo deliver just that with:

Enhanced security and compliance for your critical IT management tools. The new application updates in GoTo Resolve keep third-party applications on managed devices updated. The recently introduced GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets to increase productivity, easily identify devices and users, and ensure compliance.

Complex workflows are more integrated and easier to navigate. GoTo Resolve now integrates with Logitech for CollabOS to provide built-in remote access for video conferencing hardware. GoTo Resolve also added a new dashboard experience for real-time visibility into key device monitoring and helpdesk metrics, and the ability to customize email addresses for helpdesk service. GoTo Connect updates enhance collaboration to make teams more productive and elevate the customer experience with remote control meetings, shared inbox assignment visibility, and network probe alerts to proactively address potential network issues before they escalate.

GoTo's new integrations include:

● Logitech integration for CollabOS: GoTo Resolve now integrates with Logitech CollabOS to provide built-in remote access for video conferencing hardware.

● GoTo Resolve Asset Management: GoTo Resolve Asset Management helps businesses to track, monitor,and manage their inventory of IT hardware assets to increase productivity, easily identify devices and users, and ensure compliance.

 New AI Advancements, GoTo's new AI advancements include:

● Proactive issue resolution: GoTo uses AI to identify and resolve potential issues before they cause downtime or disruption.

● Personalized support recommendations: GoTo uses AI to provide personalized support recommendations to IT teams and end users.

● Knowledge base optimization: GoTo uses AI to optimize its knowledge base, making it easier for IT teams to find the information they need to resolve issues quickly.

AI-powered and automated tasks - New features automate repetitive tasks to save IT teams and employees valuable time. These updates include GoTo Resolve Helpline, which gives end users an additional channel for support and generates AI-powered troubleshooting tips while they wait for an agent. AI Chat Analysis for GoTo Connect instantly assesses customer satisfaction and generates concise summaries, resulting in a better understanding of customer interactions. GoTo Connect SMS call flow delivers SMS messaging into communication flow with a simple drag and drop to connect with customers faster and more easily. Dynamic contact matching in GoTo Connect better manages contact information with easy-to-use delete, search, and sort functionality.

Later this year, GoTo will release two additional AI-enhanced features in its flagship products. A new AI assistant for GoTo Resolve will analyze device health and provide recommendations for follow-up actions to resolve issues, eliminating multiple manual data collection steps and streamlining troubleshooting. Additionally, building from AI Chat Analysis, customers will benefit from an AI-powered GoTo Contact Center offering that provides topic and sentiment analysis, interaction summaries, and real-time conversation recovery to save time and boost productivity.

These updates are particularly important for businesses in the digital workplace, where hybrid work and remote support are becoming increasingly common.