HCL to deploy bespoke systems support services for Sydney Trains

HCL Technologies has announced that it has been selected by Sydney Trains as a strategic partner to provide bespoke systems support services. HCL will provide end-to-end application management and support services to transform the company’s IT landscape.
    
“Our objective is to bring in process efficiencies through vendor consolidation and ensure optimum resource productivity to continuously improve peak punctuality targets. HCL’s in-depth experience in managing complex applications landscape globally, strong delivery framework, knowledge management methodologies and core domain expertise in the transport sector made it an ideal choice for this engagement,” said Malcolm Pascoe, CIO, Sydney Trains.

HCL will provide application development, support and maintenance services to support business and IT users improving application stability and availability for Sydney Trains. The company will use its ASSeT Transition framework to ensure a seamless and risk-free transition with zero business disruption. HCL will also be responsible for optimizing the company’s application portfolio in alignment with business processes across its Australian operations.