Healthcare is a potential customer for Siemens!

Sandeep Chinchane,
Solution Engineering & Development - Head, APAC Region,
Siemens Enterprise Communications Pvt. 

Do you have solutions specifically targeting the needs of the healthcare industry?

Siemens Enterprise Communications is one of the leading global telecommunication providers and Enterasys Networks is the network infrastructure and security division of Siemens Enterprise Communications. Together, we offer a broad portfolio of products, solutions and services ideally suited for the healthcare environment.

What is the size of the opportunity that lies in the healthcare sector?

The size of the ICT healthcare market in India is approx 1.2 billion Indian rupees.

Please share details about the technologies and your solutions?

Siemens Enterprise Communications delivers with the award-winning OpenScape UC Suite. Taking advantage of the same secure, centralized environment needed to deliver EMR, the OpenScape UC Server and UC Suite of applications can deliver a range of integrated, presence enabled communication services to support timely delivery of healthcare services.

The OpenScape UC Application delivers real-time presence information and when paired with OpenScape Mobility can deliver physical location information as well - for both people and assets. Consultations are made easy with click to call ad-hoc conferencing -knowing all participants are available. Nurse call alerting, patient bedside communications, presence enabled multi-channel inbound and outbound contact centres all are supported on the OpenScape UC Server. 

Share the solution deployment journey? 

Healthcare workers, managers, clinicians and consultants are constantly striving to develop ways of working that make the most of their talents and time. Our applications and solutions will enable you to dedicate people, resources, skills and services to areas where they can be most effective. So, patients not only get the best care possible but are also able to exercise unprecedented choice in that care. To be precise, the solution deployment is done via Siemens certified experts.

Do you feel technical hand holding is required for the hospital staff? Give examples, if possible.

Yes, we need to help the hospital IT team in integrating applications and workflows within the Voice & Data infrastructure.

What are the challenges faced and benefits faced while positioning ICT in this vertical?

One of the main challenges is to deliver such cutting-edge solutions at a price point which helps the hospital to keep their cost low.

Is this vertical also price-conscious?

We have deployed our solutions in most of the leading hospitals in India. And, it is true that healthcare is also a price-conscious vertical.

Are the needs of a government hospital different from the private ones? Yes or No? Give reasons.

Yes, it is true in India. Though the government hospitals cater to masses, still the technology adoption of ICT is still not very high as compared to the private hospitals. 

For more contact: 
beenish@varindia.com