JDA Software has announced an initiative to provide solutions that help organizations deliver engaging customer experiences by intelligently processing and fulfilling product orders in the most efficient and cost-effective manner possible. Together, IBM and JDA will provide an integrated omni-channel supply chain that enables businesses to make smarter sourcing decisions in real time and give their customers the best buying experience possible.
"Whether they shop online, in store or on a device, consumers expect to have their product orders fulfilled exactly how they want it and at the lowest price without exceptions. Any business that ignores these changing expectations does so at the expense of customer loyalty and revenue growth. Now with this collaboration between JDA Software and IBM, businesses will be able to seamlessly orchestrate a superior order fulfilment process that provides real value to the customer while eliminating costs and inefficiencies," said Charles Chu, Vice-President of B2B & Commerce, IBM.
"This landmark initiative cracks the code on intelligent sourcing, simultaneously allowing our customers to factor in supply chain planning and execution status, planned events like promotions and markdowns, and labour availability at the point of sale to maximize profits and customer satisfaction," said Wayne Usie, Senior Vice-President of Retail, JDA Software.
Retailers, wholesalers and manufacturers today are challenged to meet the demands of empowered consumers who demand the right product when they want it at the best price through their channel of choice. As more and more consumers demand advanced delivery methods such as “buy online and pick up in store”, businesses are under increasing pressure to offer these flexible options across more channels in order to meet their customer’s expectations. Without a dynamic view into their complete supply chain picture, businesses are forced to make snap decisions based on static information resulting in inefficient fulfilment processes, shipping methods and inventory positions.
This new initiative between JDA and IBM will provide a holistic approach to solving this problem by synchronizing comprehensive order capture and order management with precision retail planning, efficient labour productivity and intelligent fulfilment. JDA Intelligent Fulfilment and Labour Productivity solutions combined with IBM Commerce and Order Management solutions will reveal the true cost of fulfilling an order - including inventory and labour costs - so that businesses can more responsively adjust inventory and resource allocations and execute decisions that meet and exceed customer expectations while also serving their bottom line .
