IBM to help DIAL to get Smarter

Delhi International Airport (P) Limited (DIAL) has partnered with IBM India to establish a common-use infrastructure in New Delhi's Passenger Terminal Building 3. This will automate DIAL's operations and improve customer satisfaction while giving the airport a competitive  edge  through quality service in the growing Indian aviation market.

The project includes building a single, scalable unified network solution to integrate all communications across the passenger terminal and its associated service buildings. As a result airlines, ground handlers, airport operations, retailers and other concessionaires will be able to better share, exchange and manage  information across their related operations to more efficiently deploy their resources and meet the growing demands of the market.

According to I. Prabhakara Rao, CEO Airport Project Development, DIAL "IBM's solution reflect the need of  Delhi International Airport (P) Limited -  a solution providing quality management of our internal systems  and delivering greater service to the users of the airport while reducing issues pertaining to interoperability through this infrastructure. We are happy to be working with IBM where they have placed us better in catering to our immediate business requirement."