Arijit Gupta, Head-IT, Rupa & Company Ltd.
“Nowadays most employees are set enough in working from home with devices and internet. A big push with BIG Data analytics people are more safe to think and plan accurately in a relaxed environmental, lot of IT initiative takers have understood & tested the importance of this key platform.
The best practice is the use of general sense towards generating a support call or request. Nothing should be attended or honored unless a meaningful description / particulars are there. Here AI has a role to identify the issue almost accurately from a layman. It is to develop an application to start playing after any automated platform analyzing the supportive requirements.
We have adopted RPA in various practices and hopefully the implementation of this would help us to cope up with the current situation very soon.”
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