Ingram Micro hit by an IT outage, customers point to an apparent cyberattack

Ingram Micro is experiencing a global outage that is impacting its websites and internal systems. Customers are concerned that it might possibly be a cyberattack after the company remains silent on the cause of the issues.

Ingram Micro is one of the largest business-to-business technology distributors and service providers in the world, offering hardware, software, cloud, logistics, and training solutions to resellers and managed service providers worldwide. The company employs around 24,000 people and generated approximately $48 billion in revenue in 2024.

Ingram Micro's outage started Thursday morning, with the website going offline and customers unable to place orders. It was informed last night that some of Ingram Micro's internal systems are also inaccessible to employees.

On visiting the ingrammicro.com website, it displays either a generic access restricted message from Akamai, a networking vendor used by Ingram Micro, or a maintenance message, shown below -

Some other domains operated by the company were even more terse, saying only “An error occurred while processing your request,” followed by an error code referencing Akamai Technologies’ EdgeSuite CDN.  The company’s cloud service status page at status.cloud.im reported that its reseller control panel, marketplace API, Microsoft 365 management console, Microsoft Azure Cloud Solution Provider and New Commerce Experience portals, and Professional Services Automation integration tools were operational and listed no incidents within the last 30 days.