BMC Software has announced that more than 300 enterprises have adopted its cloud-based IT service management solutions, which are growing much faster than other solutions in the market. This includes the BMC Remedyforce Service Desk solution, which has doubled its customer base in less than six months. Since its introduction, customers have adopted the BMC Remedyforce Service Desk solution quicker than any other competitor offering within a similar timeframe. In addition to the strength of the BMC platform, enterprises using the BMC Remedyforce Service Desk solution benefit from inherent social, mobile and real-time capabilities of salesforce.com’s Force.com platform and the advanced social collaboration capabilities of Salesforce Chatter.
Jarod Greene, Sr. Research Analyst, Gartner said, “The SaaS/Cloud deployment method for IT service desk tools is quickly becoming a viable option to replace on-premises-only toolsets. Gartner inquiry and customer feedback clearly support the idea that the Cloud is rapidly becoming an accepted licensing and deployment model. Industry analysts cite a variety of reasons for an organization to consider the Cloud, including financial capital considerations, maintenance and resources.”
Paul Avenant, President, Enterprise Service Management, BMC said, “Remedyforce is the result of combining the best practices and proven technologies of BMC Software’s Remedy IT Service Management Suite and Force.com, salesforce.com’s market leading platform. This combination of experience, market leadership and innovation provide our customers with a clear path to succeed within the sweeping changes of today’s IT landscape.”
The latest release of the BMC Remedyforce Service Desk solution offers even higher levels of productivity for end users with innovative new capabilities for service request management and the integration of social media and external sources in a truly modern knowledge management system, which improves customer satisfaction and provides significant gains in efficiency for IT.
