The Department of Telecom (DoT) has announced that it is making some changes to the mobile plan conversion process from prepaid to postpaid and vice versa. In a directive, the authority said it is drastically reducing the cool down period, allowing users to convert their mobile plan from prepaid to postpaid or postpaid to prepaid in just 30 days for the first time, changing a previous order issued on September 21, 2021, which had locked the transition period to 90 days.
Previously, Airtel, BSNL, Reliance Jio, and Vodafone Idea users had to wait for 90 days for the conversion of their mobile plans.
In case a subscriber “wishes to re-convert within the lock-in period of 30 days or 90 days (as the case may be), they may still do so by following the extant KYC process at PoS or authorised outlets of the licensees.” This means that customers will have to visit the network operator’s outlet to change their SIM from prepaid to postpaid or vice versa. However, for any following OTP-based conversions, the cool-off period will remain 90 days.
DoT has also asked network operators that subscribers be clearly informed about the lock-in period every time they convert from prepaid to postpaid or postpaid to prepaid. However, all other security and regulatory requirements will remain unchanged.
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