BMC Software has released the winter release of its cloud-based Remedyforce Service Desk solution, which includes innovative new capabilities for service request management and the integration of social media and external sources into a truly modern knowledge management system. Both additions provide even higher levels of productivity for end users, improving customer satisfaction and providing significant gains in efficiency for IT.
Additionally, an expanded reseller partnership with Dell provides greater access to the BMC Remedyforce Service Desk solution. The BMC Remedyforce Service Desk solution is built on Force.com, salesforce.com's social enterprise platform built for employee-facing social applications, delivering greater alignment with customer needs.
Ervin Sala, Director, IT Operations, Saveology said, "These new capabilities can help to modernize IT support so we are ready to not only meet the challenges of today, but also tomorrow. Remedyforce has long provided us with exceptional service and we expect these capabilities will substantively benefit our IT service management approach."
Ron Huddleston, SR. VP, ISV & Channel, salesforce.com said, "Remedyforce is helping IT departments achieve greater success in the world of the social enterprise with the power of Chatter and Force.com. The latest version of Remedyforce is evidence of BMC and salesforce.com's mutual commitment to revolutionize IT service management."
Marc Ferrentino, CTO, SaaS, BMC said, "Customer recommendations are critically important to the ongoing development of Remedyforce. We've been able to incorporate their feedback and requests in record time thanks to the responsiveness of our teams and the flexibility of the Force.com platform. Remedyforce is a smart, strategic investment for organizations in changing times as it has a growing partner ecosystem and rich product roadmap, which has been bolstered by our recent acquisition of Numara, further accelerating the growth of our SaaS business."
