For successfully competing in the knowledge-based economy in this century, one has to learn the basics of speed and its importance. Raghav’s “Making Sense of Software Quality Assurance” deals with various approaches to appraisals that will make organizations more efficient and effective. The book has instructive chapters on classes of audits and appraisals, information capture, verification of evidence, and synthesis of final findings. The chapters also speak about competencies required of professionals in their spheres of work.
This book integrates the author’s excellent grasp of People CMM with his growing experience in helping companies interpret the People CMM and this should be used to interpret the intent of the practices and process areas contained therein. His approach for ensuring sufficient rigour in class C and B appraisals, replete with numerous examples is yet another important factor to look for.
This book is a practical book for practical people who want to improve the capability of their organizations using practical methods. Raghav makes it very clear that judgements are to be made during an appraisal and stresses on the point that the appraisal team needs to have knowledge, skills and experience to make valid judgments. He rues the fact that software quality assurance is one of the first tasks to be axed when the company experiences tight cash flow. He traces the myopic reaction to bizarre and cynical staffing practices, which fill the assurance teams with non-performers.
Written with a large audience in mind while focussing on the needs of the CEOs, project leaders, trainers and HR professionals, this book is a guide for all those who believe in continuous process improvement as a way of life. It collates the author’s rich experience with leading high maturity appraisals in world-class organizations as a lead appraiser for CMMI and People CMM.
