• CERTIFICATE
    • Eminent CIOs of India
    • Most Trusted Companies
    • Most Admired Brands
    • The most influential CMOs
  • SYNDICATION
    • AMD
    • DELL TECHNOLOGIES
    • HITACHI
    • LOGMEIN
    • MICROSOFT
    • RIVERBED
    • STORAGECRAFT
    • THALES
  • EVENTS
  • GO DIGITAL
  • INFOGRAPHICS
  • PRESS
    • Press Release PR News Wire
    • Press Release Business Wire
    • GlobeNewsWire
  • SPECIAL
    • WHITE PAPER
    • TECHNOMANIA
    • SME
    • SMART CITY
    • SERVICES
    • EDITOR SPEAK
    • CSR INITIATIVES
    • CHANNEL GURU
    • CHANNEL CHIEF
    • CASE STUDY
  • TECHTREND
    • VAR PANCHAYAT
    • TELECOM
    • SOFTWARE
    • POWER
    • PERIPHERALS
    • NETWORKING
    • LTE
    • CHANNEL BUZZ
    • ASK AN EXPERT
  • SUBSCRIBE
  • Apps
  • Game
  • KDS
  • Security
  • Telecom
  • WFH
  • Subscriber to Newsletter
  • August Issue
  • Blogs
  • Vlogs
  • Faceoff
SNA

HOME
NEWS

ManageEngine integrates Service Desk Plus MSP with Zoho Apps

ManageEngine integrates Service Desk Plus MSP with Zoho Apps

 

 

ManageEngine has announced integration of its flagship MSP offering, ServiceDesk Plus MSP, with its parent company’s sales and finance apps (Zoho CRM, Zoho Books and Zoho Invoice). As part of ManageEngine’s efforts in bringing IT together, these new integrations further reinforce the ability of IT MSPs to execute high-quality technology solutions and services for their clients while ensuring that business aspects like client management, accounting and invoicing work in close tandem with client support operations.

 

MSPs strive to understand varied client needs and offer custom services that fulfil client requirements. As business grows for IT MSPs, the portfolio of applications they use to manage business and client operations also grows. However, MSPs often prioritize supporting IT infrastructures and race to meet critical service level targets, so the integration between business and client operations apps takes a backseat. As a result, business functions like client account management, accounting, billing and invoicing fail to operate in sync with service operations – and that failure adversely impacts the growth and profitability of MSPs.

“While MSPs have all the tools to support, manage and invoice their clients, what holds them back from scaling up is a complex tangle of applications that don’t talk to each other,” said Rajesh Ganesan, Director of Product Management, ManageEngine. “At ManageEngine, we are committed to the cause of integrating software systems between business and IT functions as well as reducing silos, complexity and cost. The integration of ServiceDesk Plus MSP with the three Zoho apps helps growing MSPs optimize operations, focus on service and grow their businesses.”

 

With the Zoho CRM integration, Zoho CRM customer accounts and users are added to ServiceDesk Plus MSP automatically. Technical support and sales teams can use scheduled synchronization to triage seamlessly, identify new client accounts, plan onboarding activities, track account performance in real time, and manage key customers with ease.

 

The Zoho Books and Zoho Invoice integrations help MSPs organize their accounting and billing data in one place, with clear separation between account and user-specific billing details. With custom templates, MSPs can generate detailed invoices on time, syncing work logs filed in ServiceDesk Plus MSP. With organized bookkeeping and faster invoicing, MSPs can bill quicker and more accurately to ensure faster payments.

 

The latest version of ServiceDesk Plus MSP with Zoho CRM, Zoho Books and Zoho Invoice integrations is available with separate licensing for each of the Zoho applications.

See What’s Next in Tech With the Fast Forward Newsletter

SECURITY
View All
Quick Heal, SEQRITE and Tata Tele Business Services together to offer cybersecurity solutions to Enterprise customers
Technology

Quick Heal, SEQRITE and Tata Tele Business Services together to offer cybersecurity solutions to Enterprise customers

by VARINDIA 2023-09-22
Sophos outperforms in MITRE Engenuity ATT&CK Evaluations
Technology

Sophos outperforms in MITRE Engenuity ATT&CK Evaluations

by VARINDIA 2023-09-21
Cisco announces Secure Application, offers expanded visibility and intelligent business risk insights
Technology

Cisco announces Secure Application, offers expanded visibility and intelligent business risk insights

by VARINDIA 2023-09-15
SOFTWARE
View All
Elastic launches AI Assistant for Observability, general availability of Universal Profiling
Technology

Elastic launches AI Assistant for Observability, general availability of Universal Profiling

by VARINDIA 2023-09-21
Red Hat together with Intel to deliver Open Source Industrial Automation
Technology

Red Hat together with Intel to deliver Open Source Industrial Automation

by VARINDIA 2023-09-21
Dell intros latest generation of VxRail
Technology

Dell intros latest generation of VxRail

by VARINDIA 2023-09-20
START - UP
View All
Datacultr expands its reach to LATAM and Africa Regions
Technology

Datacultr expands its reach to LATAM and Africa Regions

by VARINDIA 2023-09-05
Indium Software Recognized as One of America's Fastest-Growing Technology Companies
Technology

Indium Software Recognized as One of America's Fastest-Growing Technology Companies

by VARINDIA 2023-08-21
HC dismisses Indian startups plea against Google's billing policy
Technology

HC dismisses Indian startups plea against Google's billing policy

by VARINDIA 2023-08-05

Tweets From @varindiamag

Nothing to see here - yet

When they Tweet, their Tweets will show up here.

CIO - SPEAK
Automation has the potential to greatly improve efficiency and production

Automation has the potential to greatly improve efficiency and production

by VARINDIA
Various approaches are followed to enhance efficiency, productivity, and cost-effectiveness

Various approaches are followed to enhance efficiency, productivity, and cost-effectiveness

by VARINDIA
Technology can be leveraged in several ways to boost efficiency, productivity and reduce cost

Technology can be leveraged in several ways to boost efficiency, productivity and reduce cost

by VARINDIA
Start-Up and Unicorn Ecosystem
Accenture Invests in Writer to Accelerate Enterprise Use of Generative AI

Accenture Invests in Writer to Accelerate Enterprise Use of Generative AI

by VARINDIA
VIAVI wins funding for three projects in DSIT ONE competition

VIAVI wins funding for three projects in DSIT ONE competition

by VARINDIA
Comviva partners with XoXoday to revolutionize loyalty experiences

Comviva partners with XoXoday to revolutionize loyalty experiences

by VARINDIA
ManageEngine Named a Challenger in the 2023 Gartner® Magic Quadrant™ for PAM

ManageEngine Named a Challenger in the 2023 Gartner® Magic Quadrant™ for PAM

by VARINDIA
Standard Chartered Bank teams up with Cummins Technologies to digitalise incentive payments to mechanics

Standard Chartered Bank teams up with Cummins Technologies to digitalise incentive payments to mechanics

by VARINDIA
Genesys and Salesforce announce AI-powered customer experience solution

Genesys and Salesforce announce AI-powered customer experience solution

by VARINDIA
GIGABYTE rolls out two White Motherboards

GIGABYTE rolls out two White Motherboards

by VARINDIA
HCLTech to help Elders in its next phase of digital transformation

HCLTech to help Elders in its next phase of digital transformation

by VARINDIA
Tech Mahindra announces generative AI powered Ops amplifAIer for IT support engineers

Tech Mahindra announces generative AI powered Ops amplifAIer for IT support engineers

by VARINDIA
Apollo Hospitals partners with Google Cloud to boost India’s healthcare ecosystem

Apollo Hospitals partners with Google Cloud to boost India’s healthcare ecosystem

by VARINDIA
×

Reproduction in whole or in part in any form or medium without express written permission of Kalinga Digital Media Pvt. Ltd. is prohibited.

  • Distributors & VADs
  • Industry Associations
  • Telco's in India
  • Indian Global Leaders
  • Edit Calendar
  • About Us
  • Advertise Us
  • Contact Us
  • Disclaimer
  • Privacy Statement
  • Sitemap

Copyright varindia.com @1999-2023 - All rights reserved.