ManageEngine has announced it has been positioned by Gartner in the Niche Players category of the 2014 Magic Quadrant for IT Service Support Management Tools for the second year in a row for its flagship product, ServiceDesk Plus, an ITIL-ready helpdesk software.
“We believe our entry into the Gartner Magic Quadrant for IT Service Support Management Tools for the second consecutive time confirms ManageEngine’s progress and validates our long-term commitment to provide best-in-class IT helpdesk software. This long-term commitment couldn’t have been possible without regular feedback from our customers who help us to continually improve ServiceDesk Plus,” said Raj Sabhlok, President, ManageEngine.
The Gartner Magic Quadrant for ITSSM Tools 2014 report also features 13 other vendors. All vendors in the report were assessed on strictly defined inclusion criteria which comprise ability to execute and completeness of vision.
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