Mandatory App Triggers Privacy Debate

The Indian government's directive to preload the Sanchar Saathi app on all new smartphones has triggered widespread concerns among privacy advocates and device manufacturers, who warn it could lead to unrestricted access to users' sensitive data.

Under the Telecommunication Cybersecurity Amendment Rules 2025, the Department of Telecommunications (DoT) has instructed smartphone makers to install the app by default and ensure it cannot be disabled. Existing devices must receive the app through a software update within 90 days. However, Apple has stated it will not comply with the mandate.

The Internet Freedom Foundation (IFF) criticized the move, stating it effectively turns smartphones into “state-mandated surveillance devices” by embedding a system-level app that users cannot meaningfully refuse or remove. Such apps may bypass Android’s typical privacy safeguards, allowing deeper access to device data.

Launched in January, the Sanchar Saathi app offers services such as blocking stolen phones, reporting fraud, and checking mobile connections linked to a user’s name. While useful, its extensive permissions on Android include access to SMS, call logs, phone identity, network status, camera, and external storage—privileges usually reserved for critical system apps.

Although Union Minister Jyotiraditya Scindia recently stated that users will have the option to delete the app, concerns remain, particularly because system apps often bypass user permission controls.

The debate highlights growing tensions between digital security initiatives and individual privacy rights in India’s evolving tech landscape.