Microsoft is supercharging the Xbox support chatbot with AI in a bid to double down on Artificial Intelligence (AI). This move signals the company’s broader AI vision for its gaming console series. Called “Support Virtual Agent,” the chatbot can be accessed from within the Xbox console or the Xbox app on smartphones and PCs. According to Microsoft, it is “designed to help Xbox players more efficiently solve their support-related gaming issues.”
The AI agent has the shape of a virtual orb that mimics the Xbox colour scheme. When a user asks a query, the animation is such that its experience feels immersive.
The chatbot is currently in a testing phase. The AI capabilities on Xbox are still developing and they illustrate Microsoft’s long-term ambition to bring AI to all of its platforms and products.
The AI assistant allows users to resolve questions about Xbox features and products. Although Xbox may not receive a full Copilot integration soon, some of Copilot’s features—like natural language processing—are expected to help users interact with support seamlessly.
Microsoft plans to introduce AI-generated art and game assets to personalise the gaming experience further. Demonstrating the company’s steady commitment to embedding AI across its ecosystem, this integration follows Microsoft’s recent AI rollouts across its product suite, from Copilot on Windows 11 to AI-enhanced tools in Office.
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