Murali Swaminathan to Drive Innovation at Freshworks

Freshworks Inc. (NASDAQ: FRSH) has announced the appointment of Murali Swaminathan as its new Chief Technology Officer (CTO). In this pivotal role, Murali will spearhead Freshworks' technology roadmap and strategy, overseeing the global engineering and architecture teams. This move aligns with the company's ongoing investment in talent and resources aimed at enhancing both employee and customer experience solutions. Murali will join the executive management team and report directly to CEO and President Dennis Woodside.

Murali Swaminathan brings over 30 years of experience in software engineering and management to Freshworks. He joins the company from ServiceNow, where he served as Vice President of Engineering. At ServiceNow, Murali was instrumental in leading the development of the company’s IT Service Management and Strategic Portfolio Management products, which are now widely used by large enterprises around the world.

Dennis Woodside, CEO and President of Freshworks, expressed his excitement about the new appointment, stating, "I’m thrilled to welcome Murali to our team of highly talented engineers. Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at a global scale."

Murali's impressive career also includes key leadership roles at Recommind (now OpenText) and CA Technologies (now part of Broadcom Inc.), where he significantly contributed to the advancement of enterprise software solutions. He holds a master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in electronics and instrumentation from Annamalai University in India.

Expressing his enthusiasm about his new role, Murali stated, "It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company. Our talented global engineering and architecture teams are pivotal to meeting this goal, and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers."

Murali's appointment marks a significant step forward for Freshworks as it continues to strengthen its position in the global software market.