Newgen releases OmniOMS 8.3 to give one-stop shop for its customers

Newgen Software has announced the global release of OmniOMS 8.3. The enhanced product offering gives organizations a one-stop shop for all their customer communication needs. It facilitates the delivery of personalized, targeted and consistent communications across channels in a seamless and effective manner.

“In today’s world, customers want to receive timely and relevant information on the medium of their choice. Enterprises need to reinvent customer experience by making their communication more engaging and delivering the right message in the right context at the right time. The enhanced product will reduce the operational cost of enterprises, maximize return on investment, and help them achieve compliance,” said Diwakar Nigam, MD & Chairman, Newgen Software.

This version will help organizations in banking, insurance, telecom, healthcare and utility verticals. It will lead to profitable operations and deliver all communication types such as batch, interactive and on-demand communications. Organizations can smoothly deliver timely and consistent communication based on customer's profile and preferences.