NICE(NASDAQ:NICE) has announced that it has received Temkin Group's Customer Experience Vendor Excellence Award 2013 for providing products and services that help organizations become more customer-centric.
Bruce Temkin, CX Transformist and Managing Partner, Temkin Group said, "Customer experience excellence is not easy. Companies rely on an ecosystem of vendors to help them succeed. Congratulations to NICE along with the other winners and finalists for their outstanding work in the field."
Among the business results achieved by NICE customers, which was presented to the panel based on specific customer case studies, was a nine percent improvement in customer satisfaction, an 18 percent improvement in first contact resolution, a 19 percent increase in average order value, and a seven-point increase in JD Powers rankings, as well as improvements in employee engagement.
Yochai Rozenblat, President of the NICE Customer Interactions Group said, "We are delighted to be recognized by the Temkin Group for helping our clients become more customer-centric. Providing an excellent customer experience is about better understanding your customers, making the right decisions in real time to further improve the customer experience, and continuously enhancing your ability to manage customer interactions. NICE’s solutions help organizations take the right actions to improve the customer experience, which can lead to a quantifiable return on investment."
Temkin Group has recognized NICE for its assistance to organizations in becoming more customer oriented.
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