NICE gets recognition for Cloud-based WFO Suite

NICE Systems has announced that it has been named as a winner of the 2013 Cloud Computing Excellence Award for its Cloud-based Workforce Optimization (WFO) suite.
 
Receiving this award reinforces our position as a leading Cloud-based WFO provider. It shows that we are delivering best-in-class solutions and services, while also giving customers a range of deployment options that enable greater flexibility and cost-effectiveness. We are committed to helping organizations leverage our SaaS and hosted technologies to get closer to their customers in order to deliver an exceptional customer experience. Our WFO solutions help organizations gain valuable customer insights which can be used to engage employees and drive frontline action, said Yochai Rozenblat, President of the NICE Enterprise Group.
 
I am pleased to recognize NICE as a 2013 award winner for cloud computing excellence. The company has demonstrated innovation and technology leadership through its Cloud-based WFO offering, which offers users an enriched experience, said Rich Tehrani, CEO, TMC.
 
NICE’s WFO suite is the first one fully available in the cloud, enabling greater flexibility, lower upfront costs, and faster implementation for contact centres, back offices, branches, and retail.