Nithya Krishnan, Director, Marketing – India & SAARC, Trend Micro
“In the current scenario, where meritocracy and performances is the sole yardstick by which organizations measure success of an individual, we are seeing a more inclusive and open outlook of management towards issues pertaining to gender parity and diversity. We are witnessing a gradual shift towards more women being part of the boardroom discussion within organizations, with many of them at the helm of affairs at top multinational companies. Though the desired parity and diversity across organizations and are still a little skewed towards men, however we are witnessing a positive change.”
A positive customer experience is pivotal to the success of any organization, more so in an environment where technology is all pervasive. In a digital-first world that we now live in, organizations are not only continually portraying their products and services, but also their business. In a competitive market scenario, customers are choosing those organizations that can serve them better with exceptional service, providing them a ‘wow’ experience. A wave of next-gen technologies is at the heart of digital transformation whether it is - Big Data, chatbots, AI, ML, mobile application – user-friendly application etc.
My message to women would be to be fearless, confident and have an open mind to the various opportunities and challenges that lie ahead. I would encourage them to keep upgrading their skills and knowledge and stay relevant with the latest developments around technology.”