Pooja Chatrath, CIO, Cryoviva Biotech

Expenditure is always related to and connected with business outcomes, and we will be needing to expand our infrastructure and other IT services for supporting the business. Our 2021 plan will focus on developing new revenue streams through digital technology. The strategy is to leverage digital technologies and channels which will lead to automation of a lot of processes which becomes convenient for our customers (internal and external both).