The agenda of 2021 is:
• Continue on the fast track process and find out how more processes can be digitalized
• Eliminate the unwanted processes
• Build interfaces to critical applications to eliminate silos of information and ensure that the entire organisation eliminates various islands of information sources
• Bring in accuracy in the information from various digitalization processes so that it will help the business to brings in more insights on the information that is gathered and thus help in effective and timely decision making process.
