Reliance Communications (RCOM) and Alcatel-Lucent have signed a first-of-its-kind, end-to-end network-managed services contract aimed at delivering superior customer experience in Eastern and Southern India up to 2020.
The contract, which extends RCOM’s existing relationship with Alcatel-Lucent’s for over US$1 billion, will deliver world-class, seamless voice and data communications services to RCOM customers.
This is India’s first fully integrated strategic agreement to meet the fast-evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.
Alcatel-Lucent will enhance Reliance Communication’s operations, and synergize independent wireless and wire-line teams to form a single network management organization. This optimized integration of resources will help Reliance Communications to strengthen its focus on growing its business, with top-of-the-line services to customers. Alcatel-Lucent also will drive a standardization of the tools, processes and best practices that are applied across RCOM’s businesses.
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Commenting on the partnership, Gurdeep Singh, Chief Executive Officer, Wireless Business, Reliance Communications, said, “We are happy to announce our new partnership with Alcatel-Lucent, which is a transformative leap from the limited scope and vision of traditional outsourcing of services. This will enable Reliance Communications to take the lead in offering next-generation telecom solutions that will meet and exceed the expectations of our customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms.”
Rajeev Singh-Molares, President, Asia-Pacific, Alcatel-Lucent, said, “This business association is an extension of our long-standing relationship with Reliance Communications, and our commitment to India. It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts.
The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others.”
