Reduced personal touch for customers and employee attrition: Key challenges of remote work

By VARINDIA - 2022-01-07

Jiten Mehta
Chairman & Managing Director, Magnamious Systems

Remote work – Key trends & challenges

One of the key technologies enterprises have adopted is Work from Home with a lot of restrictions and of course along with employee performance monitoring tools. The challenges that customer faces are personal touch are getting reduced and employee attrition has increased. Organizations moved onto cloud and invested a lot of money in cyber security and data security.

Delivering paperless systems and enhancing end-user experience
With Virtual Desktop and digital signature paperless systems can be delivered.

Strategies for business profitability

The strategies are:

Regular engagement and monitoring of workforces' work habits.
Giving them regular breaks for the work and personal life balance.

Future of work and workforce

It will always be a hybrid model, keep motivating the workforce with some or other incentive, soft skills and other training. Involve the family also.

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The IT industry has suffered losses due to the change in format of cyber problems

Cloud is a shared responsibility

Regular Upskilling and knowledge updating is needed

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Digital Journey involves anytime, anywhere, and any channel business

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