Reduced personal touch for customers and employee attrition: Key challenges of remote work

By VARINDIA - 2022-01-07

Reduced personal touch for customers and employee attrition: Key challenges of remote work


Jiten Mehta
Chairman & Managing Director, Magnamious Systems

 

Remote work – Key trends & challenges


One of the key technologies enterprises have adopted is Work from Home with a lot of restrictions and of course along with employee performance monitoring tools. The challenges that customer faces are personal touch are getting reduced and employee attrition has increased. Organizations moved onto cloud and invested a lot of money in cyber security and data security.

 

Delivering paperless systems and enhancing end-user experience
With Virtual Desktop and digital signature paperless systems can be delivered.

 

Strategies for business profitability


The strategies are:


Regular engagement and monitoring of workforces' work habits.
Giving them regular breaks for the work and personal life balance.

 

Future of work and workforce


It will always be a hybrid model, keep motivating the workforce with some or other incentive, soft skills and other training. Involve the family also.


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