Riverbed Technology has announced that Linkon, an independent supplier of online booking solutions for the Swedish travel industry, is using Riverbed SteelCentral AppResponse and SteelCentral AppInternals to provide the visibility and tools needed to proactively manage the performance of their online travel reservation system.
IT staff now have the tools to analyze, diagnose and fix back-end performance issues across an environment involving millions of database lookups on a daily basis. Any abnormal behavior is instantly detected and can be resolved using concrete data and involving fewer people. Furthermore, Linkon uses the analytical data generated by SteelCentral to build better relationships with suppliers and reduce the time to roll out new IT projects.
Making around 100,000 reservations per day, Linkon manages all aspects of a travel reservation from seat assignment, route selection and timetable through to payment and settlement. Linkon is a key player in providing coordinated information and ticketing systems and simplifying the reservation process for passengers.
Since deployment, Linkon has been able to fine-tune its systems which have meant booking response times have fallen from, an already speedy, 21 seconds, to as little as 200 milliseconds.
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