RP Rath, CIO, Quatrro Global Services Pvt. Ltd.
Not only it is important but it is a must for the CIO’s to upgrade them as Digital CIO’s and become change agents for their organizations. Businesses need to change their traditional systems to newer technology driven platforms in order to maintain the competitive edge and be the preferred partner to their respective Customers and most importantly to sustain their businesses. To achieve this, the company board looks at the CIO’s. Technologies like Cloud adoption, Robotic Process Automation, IOT, Mobility, Block Chain, AI and BI etc. brings in huge values to many customers but usage is determined by nature of business, size, volume etc. The biggest challenge the CIO’s are set from time to time is to reduce cost and be the growth agent for the organization. In order to achieve this dual role, CIO’s today must look to Social media as an important layer to run their businesses.
Quatrro has a taken a lead in adoption of social media platforms as a medium of connectivity and collaboration among its workforce and Client workforce. We use all prominent social platforms as an input medium to our service delivery processes. Starting with Candidate sourcing, training, evaluation, lead generation, conversion and treatment, Communication and collaboration, Input and output processing, issue logging to mitigation the entire service delivery process hugely use social medium platforms.