S N Tripathi, Director - Indian Institute of Public Administration

By VARINDIA - 2019-12-10

S N Tripathi, Director - Indian Institute of Public Administration

“I agree that customer is king but the definition of customer in many companies is that they write in English but read in Hindi. If customers don’t survive, the companies won’t survive. We know the history of many companies how they lost very fast in the race. The problem of today that is created and generated digitally cannot be solved digitally. You are claiming to solve problems of government and citizens using technologies but your own problems are beyond digital. We have over-promised ourselves without understanding our own institution. Most of the relationship has become transactional. The personal touch has been replaced by digital touch and digital touch is nobody’s touch. It is neither touching your mind nor your heart. Artificial Intelligence is growing and I am happy for that but I am worried about real intelligence because only real intelligence would put AI to work.” 


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