Salesforce cuts nearly 1,000 jobs as it sharpens focus on AI strategy

The software major trims workforce across AI and core business units while accelerating investment in its Agentforce automation platform, underscoring continued restructuring efforts and a broader shift toward artificial intelligence-led operational efficiency.

Salesforce has initiated another round of workforce reductions, eliminating close to 1,000 roles in early February as part of ongoing restructuring efforts. The latest layoffs reportedly span multiple divisions, including its Agentforce artificial intelligence unit as well as teams in marketing, product management and data functions.

The US-based enterprise software company has not disclosed detailed figures publicly, but several employees have reportedly confirmed their departures on professional networking platforms. The move comes even as Salesforce continues to position Agentforce, its AI-driven automation platform, as central to its long-term growth strategy.

AI ambitions amid restructuring

Agentforce has been highlighted by Chief Executive Officer Marc Benioff as a foundational element across Salesforce’s product portfolio. The platform enables enterprises to deploy autonomous AI agents to manage workflows across sales, customer service and operations. Since its launch in 2024, the company has reported strong adoption among clients seeking automation and productivity gains.

Despite that momentum, the recent job cuts indicate that restructuring efforts are not limited to legacy operations. Some members of AI-focused teams have also been affected. One former executive associated with Agentforce described the product as a milestone in the company’s innovation journey, emphasizing its rapid growth and customer impact.

Broader workforce realignment

The layoffs coincide with leadership changes within the organization over recent months, including new senior appointments and departures of prominent executives. Analysts view the adjustments as part of a broader realignment aimed at streamlining operations and reallocating resources toward high-priority AI initiatives.

Salesforce has increasingly relied on artificial intelligence to drive internal efficiencies. Last year, company leadership disclosed a reduction in customer support staffing after deploying AI tools to handle a larger volume of service interactions.

Since early 2023, Salesforce has reduced its global workforce by more than 14,000 positions as it reshapes its cost structure and pivots toward automation-led growth. The latest cuts reinforce the company’s determination to balance expansion in AI capabilities with tighter operational discipline.