Salesforce launches Agentforce 2dx with new capabilities

Salesforce has announced Agentforce 2dx, the newest version of Agentforce, its digital labor platform for bringing trusted, autonomous AI agents into the flow of work. The new version is expanding beyond the reactive, user-initiated world of chat interfaces and enabling proactive AI agents to work behind the scenes, without constant human oversight, to unlock new customer and employee workflows of any kind.

Organizations can now seamlessly integrate autonomous agents into their existing data systems, business logic, and user interfaces, enabling agents to anticipate business needs and dynamically take action — improving efficiency, agility, and scale.

Agentforce 2dx also marks the release of a new set of low-code and pro-code tools for Salesforce developers to confidently configure, test, and deploy Agentforce faster, paired with advanced analytics to help teams monitor, debug, and optimize agent performance with real-time data and guidance. To experiment with these tools, Salesforce now offers the Agentforce Developer Edition, a completely free environment where developers can prototype agents using Agentforce and also explore the capabilities of Data Cloud, Salesforce’s hyperscale data engine.

Agentforce 2dx, paired with the new developer tools and AgentExchange, launches with the Agentblazer community, an inclusive group for Salesforce admins, developers, CTOs, CIOs, and other IT leaders who can share best practices and learn skills on Trailhead to create agent-first companies.

 "Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending digital labor beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce’s digital labor platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labor market,” says Adam Evans, EVP and GM of Salesforce’s AI Platform. 

What’s new

Deploying autonomous agents for every customer and employee interaction used to require a complex implementation strategy. Now, admins and developers have even more capabilities to embed Agentforce anywhere and tailor for every use case with new tools like -

·         Agentforce API: Integrate Agentforce in back-end processes, other systems, and directly into applications with the new Agentforce API. For example, customers can trigger an agent when an ERP order is created or kick off a loan application process automation to verify whether documents have the required information.

·         Agentforce Invocable Actions: Agentforce can now be embedded within Salesforce business logic, like Flow and Apex. This allows customers to blend classic workflow automation with agentic reasoning. For example, customers can trigger an agent when an opportunity moves to a certain stage to reason over the best next steps, and kick off email updates or approvals accordingly.

·         MuleSoft for Agentforce: MuleSoft Topic Center allows developers to use natural language to create Agentforce topics and actions from MuleSoft APIs. The MuleSoft API Catalog simplifies AI agent development by centralizing access to diverse APIs from MuleSoft, Salesforce, and Heroku within Agentforce. It provides a secure, governed hub for admins to quickly expand agent capabilities with pre-built topics and actions from across their ecosystems. The MuleSoft Agentforce connector allows developers to integrate Agentforce into existing workflows, enabling APIs and integrations to trigger agents for data enrichment and action execution across systems.

·         Agentforce Steps in Slack Workflow Builder: Enables developers to embed Agentforce into no- code automations in Slack. Trigger Agentforce from Slack events, and pass Slack conversational context back to Agentforce without needing to rely on user-initiated action.

·         Agentforce Employee Template: Easily deploy Agentforce for employee use cases across Slack and Salesforce with a new Agentforce template. Agentforce Employee Template allows customers to create multiple employee agents that can be configured and deployed across any line of business.

·         Agentforce Surfaces: Intelligently deliver rich content within Agentforce across all Digital Engagement channels. Intelligently add dynamic, interactive components and media that are channel and device specific to better customize how Agentforce shows up across channels.

·         Agentforce Cards: Embed Lightning web components within the response of Agentforce actions. Reuse existing Salesforce components to give more context, information, and functionality to Agentforce.

·         Tableau Semantics: Create clear and organized data structures – semantic models — that Agentforce can take advantage of. Tableau enriches agents with real-time business context, so they can provide more accurate insights and answers.