ServiceNow and Facebook’s Workplace announce new integrations to improve employee experience

ServiceNow and Workplace from Facebook have announced new integrations designed to create great experiences for the growing distributed workforce. Together, ServiceNow and Workplace from Facebook will help make work, work better for people by enabling organizations to streamline communication between executives, departmental leaders, and employees to create more meaningful, employee-first experiences.

The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual Agent, employees can request support, receive updates on in-progress requests, and connect with live agents when needed--all without leaving Workplace. Enhanced capabilities include:

·       ServiceNow Employee Campaigns integrated with Workplace from Facebook: Companies can now distribute relevant content to employees directly through their Workplace experience, as well as other channels, making it easier for employees to stay informed, engaged, and productive from anywhere and across any device. 

·       Workplace from Facebook Integration Spoke: Available as an IntegrationHub Spoke, customers can quickly create new integrations for Workplace from Facebook to meet their unique and evolving employee experience needs.

“The workplace of the future will be distributed, which means organizations must create new workflows that keep their employees informed, engaged, and connected,” said Gretchen Alarcon, VP and GM, HR Service Delivery at ServiceNow. “We’re thrilled to partner with Workplace from Facebook to help our mutual customers break down silos, boost productivity, and ultimately deliver great employee experiences.”

ServiceNow and Workplace already work with some of the biggest and most respected companies around the world. Together, the companies serve customers across all industries, including Sun Life Financial, Telenor and Petco.

“ServiceNow is a formidable brand that we are honored to deepen our partnership with. Together, we are uniquely positioned to bring best-in-class technology to every single employee within an organization, regardless of where or how they work,” said Workplace from Facebook Vice President, Julien Codorniou. “As global companies navigate a new normal and become increasingly decentralized, digital tools that bridge the communication gap beyond just the HQ will be imperative to their success. This is especially important for deskless, or frontline, employees who make up 80% of the world’s working population. I’m excited that our combined efforts will serve this crucial group of employees more seamlessly and will enable Workplace to enter the automation and productivity space -- something we believe is a game changer for all of our customers.”

The pandemic has proven that proper communications to employees must be a coordinated effort between all departments. IT, HR and workplace services leaders can no longer work in silos and must invest in integrated technology to foster an inclusive, connected, and more productive organization.