SkillSoft has announced the results of its 2011 Annual Customer Satisfaction Survey, which found that 96 percent of customers surveyed feel that SkillSoft's solutions will remain as important or become more important to their business over the next 12 months. SkillSoft partnered with TNS to conduct its sixth annual customer satisfaction survey. The survey tapped into SkillSoft's customer base, which includes more than three thousand companies and 10 million users across the globe, for feedback regarding customer service, product quality, ease of doing business, product preference and intent to repurchase.
SkillSoft uses the feedback and data from the Customer Satisfaction Survey to continuously drive improvements across the organization. Coming off a year of strong momentum with key customers, SkillSoft received high levels of overall satisfaction scores, exceeding results from previous years. Key results from approximately 500 respondents across North America, Europe and Asia Pacific include:
John Ambrose, Sr. VP, Strategy, Corporate development & Emerging Business, SkillSoft said, "We are proud that our customers value our products and services and that they view our solutions as a strategic business differentiator. We pride ourselves on staying on top of the latest industry demands and providing value when it comes to ongoing programs, along with evolving regulatory demands. In an ever changing world, we partner with our customers to pinpoint the areas which will impact their employees and businesses the most, and work with them to deliver robust programs,"
