Tata Consultancy Services (TCS) has announced that it maintained its #1 position in the Nordic Region for the third consecutive year in the annual KPMG Nordic Region Service Provider Performance and Satisfaction study. In the survey covering CxOs of 340 of the top IT spending companies in the Nordic Region, TCS came out on the top with an overall client satisfaction score of 80%, the highest amongst the 28 service providers evaluated and significantly above the industry average of 68%.
Carl-Henrik Hallström, Head - Sourcing Advisory, KPMG said, “This is the third year in succession that TCS has achieved the best score in general customer satisfaction, and has achieved above-average results in every single KPI. The result is especially impressive considering the rate at which TCS has been growing in the region. Very few companies are able to balance industry leading growth while maintaining pole position in client satisfaction. TCS has demonstrated that it has got the formula right.”
Amit Bajaj, Head – Nordic & Baltic Region said, “Over the last few years, clients in the Nordic market have demanded a new age supplier that can keep up with the demands of an increasingly competitive business world and hyper-connected consumer. I am very pleased that for the third year in running we have delivered consistent performance, while undertaking larger and more complex assignments every year. I attribute this to our unique company culture of customer centricity, multi-disciplinary capability and collaborative approach. Customers who choose TCS can trust us to deliver. Notably 100% of TCS’ clients surveyed were satisfied with our services.”
