Tech Mahindra has acquired 100 per cent stake in Activus Connect, which provides work-at-home customer experience management solutions, for USD 62 million (about Rs 466 crore). The US based Activus Connect has 1,750 employees and reported a revenue of USD 17 million in the financial year ended December 31, 2020, as per a regulatory filing.
The acquisition will enable Tech Mahindra to offer multilingual, multichannel, voice & non-voice customer care, sales, retention, social media moderation and technical support to customers across verticals, the statement said.
Activus Connect offers outsourced customer experience (CX) solutions and technology to support and elevate chat, email, phone, text, video, and social experiences.
This acquisition will enable our customers to rapidly scale and operate by leveraging the Work-at-Home model. We believe that together we will continue to push the limits on providing superior outcomes for our customer,” Birendra Sen, Business Head, Tech Mahindra Business Process Services said.
For the six months ended June 30, 2021, Activus Connect recorded a revenue of USD 21.8 million.
“As a leading provider of employee based, 100 per cent work-at-home solutions, the synergies between Activus Connect and Tech Mahindra will usher in a new chapter of Customer Experience Management (CXM) powered by Virtual CX,” Activus Connect CEO Felix Serrano said.
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