Tecnotree has launched Tecnotree Agility Reachability Express, a fast-to-deploy call completion solution for service providers to offer targeted and preferred notification services for consumer and enterprise customers.
Reachability Express can be used to provide missed call alerts over text messages to all subscribers. Consumers may also register to receive notifications and voice messages directly to their social media account, as in addition to the out-of-the-box pre-integration with WhatsApp, the supplied Social Media API can be used to connect with additional social networks.
Service providers can offer the Reachability Express to their enterprise customers to enhance customer service, for example by integrating companies’ social media as a return service channel for missed calls. Finally, for comprehensive call completion offering the solution can be extended with Dynamic Voicemail, Visual Voicemail and other notifications services.
Using Reachability Express, operators can convert non-completed calls into revenue and reduce operational costs by 30% compared to legacy systems. These savings are achieved through simplification of services, simpler configuration and provisioning of segmented services.
“We are extremely pleased to announce the availability of Tecnotree Agility Reachability Express”, says Ville Syrjänen, Head of Call Completion Business Unit, Tecnotree. “The younger generation is hard to reach and they prefer non-conventional communication channels. Reachability Express’ built in support for social media in conjunction with operators’ social media partnerships can help attract these subscribers. Furthermore, operators could extend partnerships to include co-marketing and real-time content activities,” Syrjänen adds.
