Telefonica chooses Amdocs for transformation projects in Chile and Peru

Amdocs has announced that Telefónica, one of the world’s leading service providers has selected Amdocs for transformation projects in Chile and Peru. By modernizing and standardizing Telefónica’s business support systems (BSS) on Amdocs software, Telefónica subscribers in these countries will be able to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.

“With the new transformation projects in Chile and Peru, we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world-class multi-channel and digital customer experience," said Phil Jordan, Global Chief Information Officer, Telefónica.

“We have developed innovative methodologies and expertise specifically targeted to help customers like Telefónica who operate in multiple countries, transform and establish group synergies that can power a better end-customer experience, while driving profitable growth,” said Patrick McGrory, President for the Caribbean and Latin America region, Amdocs.