Earlier technology depth of the CIO was more important as most Hardware/Software/Network used to be managed by the internal ICT team of the organization and every setup required expertize.But now with automation, the scope or requirement of technical intervention in the setup or management has become much less, as pointed out by Shiv Shankar Datta, Head – Information & Communication Technology, FCA India Automobiles. “Moreover the outsourcing option availability has made the job much simpler,” he explains.
According to him, the CIO’s main responsibility includes -
• Managing the Top Management
• Setting & Managing the overall user expectation
• Managing the ICT team such that they always feel relevant & get engaged with what they do Giving them freedom of operation and guiding them to the growth path
• Managing the Vendor to get the best of the technical service & support & reasonable cost
• Occasionally disrupting the way the business is done by Innovating ideas & areas where the technology can make difference in the business process
The increased responsibilities and burdens that have beset the CIO have also increased their power and influence within an organization too. However, this also means that CIOs are being forced to look beyond simply “IT matters” and to also consider changing business regulations and laws to ensure that their infrastructures meet the responsibilities of the business. As such a CIO must look beyond whether the company’s servers are provided by Dell or HP and instead examine the overall capabilities of a network to support a business.
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