TRAI to introduce appeal feature in DND app, revamp MyCall and MySpeed platforms

The telecom regulator plans to let consumers escalate unresolved spam complaints through its DND app, while upgraded MyCall and MySpeed apps will offer multilingual support and advanced tools to assess call quality and 5G performance.

The Telecom Regulatory Authority of India (TRAI) is preparing to add an appeal mechanism to its Do Not Disturb (DND) application, allowing users to escalate complaints if they are dissatisfied with responses from telecom service providers.

TRAI Chairman Anil Kumar Lahoti announced the plan while unveiling updated versions of the DND and MySpeed applications. He said the proposed appeal feature would enable consumers to seek review by higher authorities in cases where complaints about spam calls or SMS messages are closed without satisfactory resolution. However, no timeline has been specified for the rollout of this functionality.

Stronger tools to tackle spam and improve transparency

The revamped DND app is designed to simplify the reporting of unsolicited commercial communications. It now offers multilingual support to improve accessibility, particularly in rural and remote areas. Users will be able to file complaints in regional languages with fewer steps and manage communication preferences more efficiently. The app also enhances support for dual-SIM devices.

According to TRAI, the DND platform has already become a key channel for consumer grievances. Of the 31 lakh complaints related to unsolicited communications recorded in 2025, over half were lodged through the DND app. The updated version also enables users to identify the sender behind SMS headers or specific number series directly within the application.

Revamped MyCall and MySpeed apps

In addition to DND improvements, TRAI will launch a refreshed MyCall app in March, enabling users to report call quality issues more effectively.

The upgraded MySpeed app will allow consumers to measure performance across 5G networks, fixed-line broadband and Wi-Fi connections. Beyond basic speed and latency checks, the app will assess jitter and packet loss, offering a more accurate picture of real-world internet performance. A dedicated web portal will also allow users to test speeds on laptops and desktops.

With these enhancements, TRAI aims to strengthen consumer protection and improve service transparency in India’s rapidly evolving telecom landscape.