For premium customers, Truecaller has added an AI feature that automatically blocks all spam calls on its Android app. The 'Max' protection tier, which is updated depending on user feedback, recognizes and filters known spammers but could overlook valid calls. This feature is not available on iOS and requires a premium subscription, which starts at ₹75 per month in India.
Paid subscribers on the Truecaller app can head to Settings > Block to find the new feature. Earlier this setting offered two tabs — Off and Basic — for users to choose from. When set to Off, spam callers are identified but not blocked, and in Basic mode, the app automatically blocks calls from numbers which have been mass-reported to be spammers. Now, there is a new tab labeled Max.
Upon selecting Max, the app will automatically block calls from all known spammers. This setting also comes with a warning that it might block calls from some legitimate businesses. Kunal Dua, Vice President of Search at Truecaller explained that the company tested “multiple dozen algorithms” across different markets it operates in to identify spam numbers and then used its AI systems to deploy the feature. The company also added that it has taken user feedback to make improvements to the feature and will continue to do so.
The AI-powered ‘Max' spam blocking feature is only available on Truecaller's Android app, as iOS does not allow caller ID apps to track the spammer status or block those numbers automatically.
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