UIDAI to suspend operator and fine ₹50,000 if found overcharging for Aadhaar services

As per Minister of State for Electronics and IT Rajeev Chandrasekhar, Unique Identification Authority of India (UIDAI) has placed an obligation on all Aadhaar operators not to overcharge for Aadhaar services including update of biometric and demographic details. Any operator found overcharging for Aadhaar services is suspended and the registrar who appointed him faces a penalty of ₹50,000.

"Unique Identification Authority of India (UIDAI) has placed an obligation on all Aadhaar operators not to overcharge for Aadhaar services including update of biometric and demographic details," Minister of State for Electronics and IT Rajeev Chandrasekhar in a written reply to the Lok Sabha said.

"However, if any report on overcharging is received, the same is enquired and if established, a financial penalty of ₹50,000 is imposed on the enrolment registrar concerned and the operator is suspended," Chandrasekhar said.

He also mentioned that people can lodge their grievances with UIDAI via email or call to the toll free number 1947.

A network registrars and enrolment agencies, which are departments of the central government and state governments, public sector companies, scheduled banks and regulated entities, including CSC e-Governance Services India and other special purpose vehicles created by the central government or state governments are involved in enrolling and updating information of an Aadhaar number.

"Enrolment agencies are selected on the basis of rigorous selection criteria. An individual is enrolled by a UIDAI-certified operator using UIDAI's software by a controlled, non-repudiable and secure process, after selection on the basis of a rigorous examination and testing process," minister said.