Vibhore Shrivastava, Managing Director, VIBS Infosol

"As an Organisation, we are strongly focused to be a proper Digital consultant to our esteemed customers. We also know that whenever we talk about strong features of any product or specialized services to the customers, it has to be properly  tested and managed by our team to satisfy the customer with our skill set. 

Today, every customer demands a quick response to their queries (opportunity) and support tickets. They work on strong mechanisms & protocols to evaluate a partner or company to align with, for their multiple requirements. If they found that our company is responding to them fast and properly with all possible solutions, they would definitely consider us above competition and help us with more opportunities. This could be a great reason for us to grow.

We have strongly measured our gaps and realised that if we would not promptly act, it would directly create major challenges for our team. We have deployed technologies like CRM, Integrated Ticketing Monitoring System, Integrated Accounting Software, Strong HR advance policy based monitoring software and many more through a complete ERP package. We have also worked on Digital Marketing Strategies and SEO for our market visibility. We worked on a common platform for Audio / video conference and collaboration tools for employee productivity and customer support / presentations. We also have a strong Backup policy for our confidential and important data including quotes, ERP logs and PST, etc. We have a centralised NAS and cloud backup solution to ensure data security and optimisation. 

Honestly, the most effective technology is ERP and collaboration tool for us. With the help of ERP process dashboard, we got clear visibility and help to monitor our current position in respect to Employee current productivity, strong qualified sales funnel, Lead management, Support process and customer ticket response time, Automated HR process, Real time stock maintenance and Employee time management and approach, etc. There are many more reports and features to evaluate and focus, which helped us strongly on major concern areas.

Collaboration tool helped us to communicate well with our customers and employees. Training, presentations, support and review calls are few of the major concerned areas we addressed. Having dashboard visibility and discussing the same through Online Communication tools helped us to have a clear bird eye view of the organisation growth plans vis-à-vis current Organisation status."